FAQs

 

Do you ship worldwide?

Yes we ship worldwide. Cost and delivery time may vary depending on your location.

Do you accept foreign currencIES?

Apart from Naira, we also accept payment in dollars and euros, choose Paystack payment at checkout to pay with your card, or using Apple pay.

HOW LONG DOES DELIVERY TAKE?

Delivery takes 5-9 working days within Nigeria, and 5-10 working days for international orders.

WHAT SHIPPING CARRIER DO YOU USE?

We use DHL for international Deliveries.

WHEN DO BACK ORDERS SHIP?

Back orders are orders on items not in stock, but would be restocked in the nearest future. Back orders are usually  shipped within 4-6 weeks

I haven’t received my order and it’s passed THE delivery time frame ?

You might sometimes, experience a slight delay in delivery from our logistics partner, not to worry, give it an extra 1-3 days, your order will definitely be delivered. You can as well track your your parcel with the tracking number and link provided in your email.

Can I customize my order?

Yes, you can, we offer minimal alterations ( in lengths only). 

CAN I RETURN MY ORDER?

We want our customers to love and appreciate our products, but if you do need to return an order, we would gladly oblige. For returns/exchanges please email us at customer@dominabymichelle.com.

customised items and Items bought at a discount cannot be returned, View our Return & Exchange policy.

How long before I get a refund?

We only offer refunds in Store credit,. You will receive a coupon amount equivalent to returned order within 4-7 working days, after  item(s) is received and inspected, and approved by our team. Notify us by filling out the return form, before proceeding to send back your order.

Where is your store located?

We operate online, and do not have a physical store at the moment, however, you can checkout select pieces at any of our listed Stockist.

CAN I CANCEL MY ORDER?

If you change your mind about an order, contact us within 24 hours. Please note, we are unable to cancel orders that have exceeded a timeline of 24 hours.

WHY WAS MY ORDER CANCELLED?

An order may be cancelled if the item(s) are no longer available. You can contact our team for further clarification.

I AM UNSATISFIED WITH MY ORDER

We strive to provide you with maximum satisfaction, however, if at any point you are not happy with your order,  kindly contact us via email, or call us on +2348094020536, and be rest assured we will come to a resolution.

DO YOU SELL WHOLESALE?

Yes we do, send  a mail to wholesale@dominabymichelle.com to request information on wholesale orders.