SHIPPING 

AND 

RETURNS 

POLICY

 

After an order is placed, you will receive a confirmation message. This shows that the item is in stock, and will be prepared for delivery. Next you receive a shipment confirmation, with a tracking number, this indicates that your order has sent sent out to our logistics patner, and is en route to you ,in our case DHL.
On the day of delivery, you will receive a message , to expect your parcel.

Delivery for items weighing 0.5-2kg within Nigeria ,starts at 3000 naira, and $25 for international orders.

Once an order is processed and shipped it cannot be cancelled. Orders are processed 24-48 hours after purchase, after which, a shipment confirmation mail will be sent.
Please take note of our size guide, to avoid placing an order in the wrong size.

Delivery takes 3-5 working days within Nigeria, after order has been processed and  shipped.
International order are delivered 5-7 working days after shipment confirmation email is received.

During sales, due to the volume of orders, we might take slightly longer than usual to deliver, do bear with us..

EXCHANGE
In case of an exchange, intended new order should match the price of returned item.

RETURNS
Our return policy lasts 7 days after delivery, if we don’t receive returned items 7 days after delivery, it would be sent back to the buyer.

If a wrong item is delivered, you may request for an exchange. An exchange will be made once we receive your item.

Please note, Shipping fees are non refundable.

Repeat returns will be flagged, Domina by Michelle has the right to cancel orders of defaulting client.

Goods are ONLY classified as defective if they are received damaged . Please note that Domina by Michelle will not take liability of goods damaged as a result of wear and tear, or failure to correctly follow care instructions, and no exchange/refund will be made in such scenarios.

Refunds are made 2-5 days after item(s) is received and approved, the customer bears the cost of shipping on returned/exchanged items

PLEASE NOTE
Items bought on sale cannot be returned.
Altered or customized items cannot be returned.
Items must be returned new, unused, with all tags , notes and gifts still attached.
Damaged, soiled , worn, washed, perfumed or altered returns cannot be accepted, and will be sent back to the buyer.

Customs and Duties Charges
Sometimes international shipments (outside Nigeria) are subject to the assessment of duties and taxes imposed by the importing country’s government. DBM has no control over these charges as they vary depending on the country. These charges are the customers responsibility.

We are here to serve our clients the best way we can, so send us an email if you have any complaints.

If you would like to return or exchange your order, use the return order form bellow.

Fill out the form to contact us about the item(s) you wish to return.

 

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RETURN YOUR ORDER